Shipping policy

Shipping Policy

We want your order to reach you as quickly as possible, no matter where in the world you're joining us from. Here's what to expect.

Order Processing

Once you place an order, our fulfillment partner ships it out within 1–2 business days. You'll receive a shipping confirmation email with tracking information as soon as your order leaves the warehouse.

Shipping Times

Destination	Estimated Delivery Time (after processing)
United States	3–5 business days
Hong Kong, Japan, South Korea, Mainland China, Malaysia, Singapore, Taiwan	2–5 business days
All other international destinations	1–3 weeks

Delivery times are estimates and may vary due to customs processing, local carrier delays, or other factors outside our control.

Shipping Rates & Free Shipping

Shipping rates vary by destination and are calculated at checkout. We offer free standard shipping on qualifying orders. The threshold varies by location, so check the rate shown at checkout to see if your order qualifies.

Most destinations ship via standard shipping. Express shipping is available for select countries at an additional cost. If it's available for your location, you'll see the option at checkout.

International Orders

We ship internationally from multiple fulfillment locations, including warehouses in Hong Kong and Singapore, which allows for faster delivery to several countries across Asia (see table above).

For international orders, all duties, customs fees, and import taxes are included in the price you pay at checkout. We ship Delivered Duty Paid (DDP), so there are no surprise fees or additional charges when your package arrives.

Order Tracking

Once your order ships, you'll receive a tracking link by email. If you don't see it, check your spam folder or reach out to our support team and we'll get you sorted.

Questions?

If your order hasn't arrived within the estimated window, or you have any questions about shipping to your location, contact us at [email protected]. We're happy to help.